Training
Build courses, hand them out, mark answers and keep the records.
Training is where your team learns how your venue does things. A Venue Manager builds short courses, hands them out, and sees who has passed. Staff take them on their phone, one card at a time.
Training is a module. A Venue Manager turns it on in Settings › Modules.
Who sees what
Training has up to five tabs in one row:
- My training: your own courses. Everyone has this.
- Courses: build and manage courses. Venue Managers only.
- Progress, Reviews and Records: the team's training.
Venue Managers see all five. Assistant Venue Managers, Duty Managers and Supervisors see Progress, Reviews or Records only where a Venue Manager has switched them on. See Let shift leads review training.
Take a course
Open Training in the sidebar. My training shows what's Up next, then Your courses, grouped into To do, Waiting on a manager and Done. Anything overdue says so. Managers take courses the same way.
Pick up a course lists courses you can start without being asked.
Press Start, Continue or Try again on a course.
A course shows one card at a time:
- On a question, choose or type your answer and press Check. HospoTek tells you Correct or Not quite.
- On anything else, press Continue. On the last card, press Finish.
- Press Back to go to the card before.
- Press Save and exit (the close button) to stop. Continue picks it up where you left off.
Written answers and manager checks are marked by a manager, so they say Sent for marking and the course waits under Waiting on a manager until they're done.
You can keep going if you lose signal. The course shows Offline, and your answers send as soon as you're back online.
When you finish, you see your result and whether you passed. If you didn't pass and the course allows another go, press Try again. To see every result you've had, press Your results on My training.
Refresher questions
Staff may see a Refresher card on My shift when their shift starts, with a few quick questions. Your tally for the month shows on My training.
Build a course
Venue Managers only.
Start a course
Open Training › Courses and press New course. Type a Course title, and under it, what staff will be able to do after the course.
Add cards
Press Add and choose a card:
- Text and Video teach. A video can carry a captions file: press Choose a file beside Captions (.vtt).
- Multiple choice, True or false and Fill in the gap are questions HospoTek marks for you.
- Written answer and Worksheet are written by the learner. A written answer is marked by a manager.
- Sign-off asks the learner to confirm they've read and understood.
- Manager check is a practical task a manager watches and signs off.
Press Add heading to split the course into sections. Drag a card or heading to move it. Each card has Duplicate and Delete, and you can change a card's type from its type menu.
Set the rules
Press Settings:
- About: Category and How long it takes (minutes).
- Passing: the Pass mark (%), whether to Show the right answer after each question, whether Staff can try again, and the Most attempts.
- Access: Who it's for (the roles it's written for), Who can see it (Only staff it is given to or Anyone in the roles above), whether Staff can start it without being asked, and Days to finish it when you assign it without picking a date.
Preview and publish
Press Preview to take the course as staff would. Then press Publish. Ready to publish? lists anything still missing; press an item to go to it. A video with no captions shows a No captions warning, but you can still publish. Add a note under What changed if you like, then press Publish.
The course saves as you work. The header says Saved, Saving… or Unsaved.
Change a published course
Edit the course and publish again. Each publish is a new version. Staff keep doing the version they're on until you publish, and the note under What changed is kept with the record of everyone who does the new version. The header shows Unpublished changes until you do.
Manage courses
On Courses, open a course's menu to Edit course, Preview as staff, Assign to staff, Make a copy, Hide from staff or Archive it. To find an archived course, switch the filter from Active to Archived, then open its menu and choose Restore.
Assign a course
Venue Managers only.
Press Assign course on Progress, Assign to staff in a course's menu, or Assign training on someone's page in Team.
Choose the Course, tick the People (or Everyone), and set Finish by. Press Assign, followed by how many people. Only published courses can be assigned.
Each person sees the course under To do on My training.
Hand a course out automatically
Venue Managers only. On Progress, press the settings button to open Training settings. Under Automatic assignments, press New rule. Choose the Course, who it Goes to (Everyone or one role), and the Days to finish it. Press Save rule.
The rule gives the course to everyone in that role now, and to people who join later. To stop it, open the rule's menu and choose Disable.
Follow the team's progress
Open Progress. Along the top are the number Overdue, Waiting on review and Manager checks waiting. The table shows each person's Courses done, what's Overdue and their Refreshers. Search by name or narrow it to one course.
Questions staff keep getting wrong lists the questions most often marked wrong or sent back.
Venue Managers can press Remind overdue to remind everyone who is overdue.
Press a person to see every course they've been given. Open a course's menu there to Remind them, Change due date or Unassign it. Unassigning keeps anything they've already done.
Mark answers and sign off checks
Open Reviews. It lists every written answer and manager check waiting on you, longest-waiting first.
- For a Written answer, read Their answer, give Points if the card is worth any, add a Note, and press Pass or Send back.
- For a Manager check, watch them do it, add a Note, and press Pass or Send back.
The learner sees your note when they open their result and press Review feedback.
See training records
Open Records for every finished attempt, newest first, with the Staff member, Course, Result, Score and when they Finished. Along the top are the number of Results, how many Passed and the Average score. Filter by course, name, result or dates. Press Download CSV for a spreadsheet.
Staff see only their own results, from Your results on My training.
Let shift leads review training
Venue Managers only.
Open Training settings from Progress. Under Who can review training, each Assistant Venue Manager, Duty Manager and Supervisor has three switches:
- See how the team is going opens Progress and Records.
- Mark written answers opens Reviews for written answers.
- Sign off manager checks opens Reviews for manager checks.
They get only what you switch on.