Inbox and notifications

Everything HospoTek tells you about lands in your inbox: work given to you, things coming due or overdue, messages, notices and more. Some of it can also reach you by email or as a push notification on your phone.

Open your notificationsCopy Anchor Link

• The bell. At the top right of the screen on a computer or tablet. The number on it is your unread Priority notifications. Press it to see the latest, then View all to open the full list.
• Inbox. On a phone, the Inbox tab at the bottom takes the bell's place. It opens the full list and carries the same number.

Press a notification to go to the thing it's about.

Priority, Other and SnoozedCopy Anchor Link

The full list is called Notifications and has two tabs, each with its unread count:

• Priority is anything urgent, and anything addressed to you by name.
• Other is the rest.

A Snoozed tab appears while you have something snoozed.

Inside a tab, notifications are grouped by what to deal with first: Overdue, Due soon, Waiting on you, then Updates. Newest is first within each group. Unread notifications are in bold.

When five or more of the same kind arrive within 10 minutes, they're folded into one notification you can open.

Deal with a notificationCopy Anchor Link

Open the More actions menu on a notification:

• Mark as read
• Snooze until In an hour, At close or Tomorrow morning. Close and morning are your venue's own times. The notification moves to Snoozed and comes back then.
• Dismiss removes it from your list.

On the Snoozed tab, Bring it back now returns a notification early.

To clear a tab, press Mark all as read at the top of the page, or in the bell.

What you're notified aboutCopy Anchor Link

What you get depends on your role. The kinds of notification are:

• Tasks. Tasks assigned to you, due soon, overdue or flagged.
• Checklists. Checklists you own, and checklists missed at your venue.
• My shift. What's on you when your shift starts.
• Training. Training assigned to you, due soon, overdue or reviewed.
• Team. People joining your venue, role changes, and invitations you sent that need you.
• Incidents. Incident reports submitted and followed up at your venue.
• Functions. Function enquiries and bookings at your venue.
• Notices and the shift log. Notices your venue posts, and entries on the shift log.
• Chat. Someone messages you, mentions you or replies in a thread you follow. See Chat.
• Daily summary. What's on today, each morning, and last night's report.

Suggestions from the assistantCopy Anchor Link

Supervisors and above who are on shift may get a suggestion from the assistant about a row in Needs attention, such as "Remind Callum · 40 min overdue". It shows under Waiting on you with Approve and Dismiss. Whichever you press, the matching row on the Dashboard is dealt with too. See Ask HospoTek.

Choose what reaches you by email or pushCopy Anchor Link

In-app notifications are always on. To choose which ones also reach you by email or push, go to Account › Notifications. Each kind has an Email switch, a Push switch, or both. Some start on, depending on your role. See Your account.

Push notifications also need to be turned on for each phone or browser. See Get push notifications.

Daily summaries by emailCopy Anchor Link

Venue Managers and Assistant Venue Managers can get the morning briefing by email. Turn on Email beside What's on today arrives each morning in Account › Notifications. The same switch also emails the end-of-day report. Both always arrive in the inbox.

Staff who are rostered on can get the morning briefing as a push instead. It starts off.

Get push notificationsCopy Anchor Link

A push notification shows on your phone or computer even when HospoTek isn't open. Tapping it opens the thing it's about.

If it says Notifications are blocked for HospoTek in this browser's settings., allow notifications for HospoTek in your browser or phone settings, then come back.

Quiet hours and off shiftCopy Anchor Link

• Quiet hours. A Venue Manager can set quiet hours in Settings › Notifications. During them, email and push wait until the quiet hours end. Everything still arrives in the inbox straight away, and anything urgent still goes.
• Off shift. In Account › Notifications, Hold my email and push while I am not on shift does the same for you alone. Anything urgent, and any reminder about work already due, still reaches you.

The number on the app iconCopy Anchor Link

If you've added HospoTek to your home screen, its icon can show a number. That's how many chat conversations have something unread. It's not the inbox count. Some phones and browsers don't show it.