Questions and answers

On the Log in page, press Forgot password?, enter your email and press Send reset link. You can also press Email me a code instead to sign in with a code. A Venue Manager can send you a reset link too, from Team.

An invitation link works once and lasts 72 hours. Ask your Venue Manager to resend it: the new email has a fresh link, and the old one stops working. See Follow up an invitation.

On Team, their row says what happened to the email, such as "Failed: address refused". Check the address and press Resend, or choose Copy invite link from the row's menu and send the link yourself. See Follow up an invitation.

You can belong to more than one venue, with a different role at each. Switch between them from the venue's name at the top of the sidebar. See Switch venues.

A Venue Manager opens Team, opens the person's menu and chooses Change role. You can't change your own role, and nobody can change the venue owner's. See Change someone's role or area and Roles and permissions.

A Venue Manager opens Team, opens the person's menu and chooses Remove from venue. They lose access straight away, and everything they recorded stays. To stop them logging in for now but keep them on the list, choose Disable account instead. See Remove someone who has left.

A Venue Manager opens the person's page in Team, opens the ⋯ menu and chooses Reset kiosk PIN. The new PIN shows once, to read out to them. They can change it in Account. See Kiosk mode.

Activity in the sidebar lists what people and HospoTek did at the venue, newest first, for the last 90 days. Venue Managers, Assistant Venue Managers, Duty Managers and Supervisors can open it. See Activity.

Twenty wrong PINs on one tablet within 10 minutes unpairs it. A Venue Manager pairs it again from Settings › Devices. See Pair a tablet.

Checklists given to an area or a role only reach people who are on shift, so start your shift on My shift first. If it still isn't there, ask a manager to check it's on the schedule for today and given to your area, your role or you. See Assign by area, role or person.

HospoTek works in trading days, which start at the venue's first time slot rather than at midnight. If the day starts at 6 am, 1 am still belongs to the night before. A Venue Manager sets time slots in Settings › Areas and times.

Check the venue's Timezone in Settings › Venue details. Shift dates and due times are worked out in it. See Change the venue's details.

A Venue Manager sets the address in Settings › Notifications, under Completed checklists go to. If there's none, Settings shows "Checklist emails have nowhere to go". See Choose who gets emailed.

A grey strip says you're offline. You can finish a checklist or an incident report, and it sends by itself when signal comes back. See Phones, tablets and offline.

Yes. Pair a tablet to one area in kiosk mode, and staff start checklists on it with their own PIN. See Kiosk mode.

It may be a module your venue hasn't turned on, or a screen your role doesn't have. A Venue Manager turns modules on in Settings › Modules. See Roles and permissions for what each role sees.

Each part of HospoTek has its own export: checklists from Tasks, the incident log from Incidents, course results from Training and conversations from Chat.

Open your account menu and choose Report a problem. Say what went wrong, add a screenshot if you have one, and press Send report. See Get help or report a problem.