Roles and permissions
The five venue roles, and what each one can see and do.
Everyone at a venue has one role. The Venue Manager chooses it when they invite someone, and can change it later from Team. A person can have a different role at each venue they belong to.
The roles
- Venue Manager runs the venue in HospoTek. Only a Venue Manager can manage the team, change Settings, put checklists on the week, and write procedures and training courses.
- Assistant Venue Manager is the second-in-charge. They oversee the shift like a shift lead, and can also read every incident report, edit function enquiries and build checklists in the library.
- Duty Manager and Supervisor are shift leads. They oversee the floor: they see everyone's work, give out and change tasks, write notices and keep the shift log.
- Staff do their own shift work. Their home screen is My shift, which shows only what's theirs.
The first four roles see Dashboard in the sidebar, and find the venue's checklists in Tasks. Staff see My shift in the same place, and have Checklists instead of Tasks.
What each role can do
| Venue Manager | Assistant Venue Manager | Duty Manager | Supervisor | Staff | |
|---|---|---|---|---|---|
| Home screen | Dashboard | Dashboard | Dashboard | Dashboard | My shift |
| Do their own checklists and tasks | Yes | Yes | Yes | Yes | Yes |
| Start a checklist that isn't on their list | Yes | Yes | Yes | Yes | Yes |
| Report an incident | Yes | Yes | Yes | Yes | Yes |
| Read incident reports | All | All | Their own | Their own | Their own |
| Use chat, read and acknowledge notices and procedures | Yes | Yes | Yes | Yes | Yes |
| Take a function enquiry | Yes | Yes | Yes | Yes | Yes |
| See the whole venue's work in Tasks | Yes | Yes | Yes | Yes | No |
| See who did what in Activity | Yes | Yes | Yes | Yes | No |
| Give out, change and reassign one-off tasks | Yes | Yes | Yes | Yes | No |
| Complete someone else's checklist or task as cover, with a reason | Yes | Yes | Yes | Yes | No |
| Write notices | Yes | Yes | Yes | Yes | No |
| Use the Shift log | Yes | Yes | Yes | Yes | No |
| See the Team list | Yes | Yes | Yes | Yes | No |
| Use Ask HospoTek | Yes | Yes | Yes | Yes | No |
| Send an urgent chat message to someone off shift | Yes | Yes | Yes | No | No |
| Review training and see the team's progress | Yes | If allowed | If allowed | If allowed | No |
| Edit a function enquiry | Yes | Yes | No | No | No |
| Build and edit checklists in the library | Yes | Yes | No | No | No |
| Put checklists on the week | Yes | No | No | No | No |
| Write procedures | Yes | No | No | No | No |
| Build and assign training courses | Yes | No | No | No | No |
| Invite people, change roles, remove people | Yes | No | No | No | No |
| Change Settings, including modules and areas | Yes | No | No | No | No |
"If allowed" means the Venue Manager has switched it on for that person under Who can review training in Training settings.
A row only applies when the venue has that module turned on. For example, nobody sees Incidents if the venue has turned it off. See Settings.
The venue owner
One Venue Manager is the venue's owner. They have an Owner badge on the Team list. If you built the venue yourself, that's you.
Nobody can change the owner's role, disable them or remove them until ownership has been transferred to someone else. HospoTek does the transfer, so contact HospoTek support to arrange it.
Choosing a role
- Give Staff to anyone who works the floor and only needs their own work.
- Give Supervisor or Duty Manager to people who run a shift and hand out work on the night.
- Give Assistant Venue Manager to a second-in-charge who follows up incidents and looks after the checklists.
- Keep Venue Manager for the people who set the venue up and manage the team.
The Role field in New employee has a "?" that sums up each role. See Team to invite people or change a role.
HospoTek's own administrators manage venues and accounts from a separate area and aren't members of your team.