Phones, tablets and offline
Add HospoTek to your home screen and keep working without signal.
HospoTek runs in the web browser on any phone, tablet or computer. Add it to your home screen and it opens full screen like an app, straight onto My shift or the Dashboard.
Add HospoTek to your home screen
- Open HospoTek in Safari and sign in.
- Press the Share button, then Add to Home Screen.
- Press Add.
Open HospoTek from the new icon from now on. On an iPhone or iPad, push notifications only work when HospoTek is opened this way.
Once it's on your home screen, you can turn on push notifications in Account › Devices. See Get push notifications.
The icon can show a number: how many chat conversations have something unread. Not every phone shows it.
Use a tablet
HospoTek works on a tablet either way up. A tablet you share in one area of the venue, such as the bar or the kitchen, is best set up as a kiosk. Staff open checklists on it with their PIN. See Kiosk mode.
When you lose signal
A grey strip appears under the top bar: You're offline. Finished checklists and reports send when you're back.
What still opens depends on what your phone kept from the last time it had signal:
- My shift or the Dashboard opens as it was when it last loaded, with Showing what was loaded at and the time.
- Checklists you opened recently open, so you can keep working through them.
- Anything else shows You're offline. Press Try again once you have signal, or Go to the start to get back to My shift or the Dashboard.
Chat messages need signal. If one can't send, HospoTek says so and keeps your words in the box.
Finish a checklist without signal
Finish it and submit it as usual. Your phone holds it and a line says it's waiting, such as "Bar open is waiting to send. It goes when you are back online."
When signal returns, it sends by itself. You don't need to open the checklist again. You'll see a message that it was sent.
If the venue refuses it, the line says it could not be sent. Press Open it to see why and fix it.
Leave a checklist part-done without signal
Your progress is kept on your phone, and you'll see Saved on this phone. The line reads "saved on this phone only". It goes to the venue the next time you open that checklist with signal. Press Open it to go back to it.
Report an incident without signal
Fill in the report and press Submit report. The form says Will send when back online and keeps everything, photos included. You can close it.
When signal returns, the report sends by itself and you'll see Incident report submitted. If the venue refuses it, you'll see Incident report not submitted and the reason. Press Open it to get your report back, fix it and send it again.
When signal comes back
The strip says Back online. for a few seconds, then goes. HospoTek checks everything on the screen again, and sends anything your phone was holding.
Don't sign out with work still on your phone
Signing out clears everything HospoTek kept on the phone, including work that hasn't sent. If anything is still waiting, HospoTek tells you first, for example "Bar open has not reached the venue yet". Press Stay signed in, get some signal and let it send. Sign out anyway deletes it.