Your account
Your details, notifications, devices, kiosk PIN and password.
The Account page holds your own settings. Everyone has one, whatever their role.
To open it, press your picture at the top right and choose Account. On a phone, press More, then your name at the bottom of the menu, then Account.
The page has five sections: Profile, Notifications, Appearance, Devices and Security. On a wide screen they're listed down the side so you can jump to one.
Change your name or mobile
Under Profile, you see your name and your role at each venue you belong to. Change your First name, Last name or Mobile, then press Save profile.
Managers at your venue use your mobile to reach you about a shift. It takes numbers, spaces and + only.
You can't change your Email here, because it's what you sign in with. Contact HospoTek support to change it.
Choose your notifications
In-app notifications are always on. Under Notifications, choose which ones also reach you by email or on your phone.
Each line describes a moment, such as A task is assigned to me, or one of mine is due, under Your work, Your team or The venue. Turn its Email or Push switch on or off. Each change saves straight away. You only see the lines and switches that apply to your role.
Below the lines are switches for:
- Tell me when a checklist is completed. Venue Managers and Assistant Venue Managers only. It puts a line in the app, with no email or push. A checklist with a problem in it always reaches you.
- Hold my email and push while I am not on shift. Anything urgent, and any reminder about work already due, still reaches you.
- Hold chat notifications while off shift. A message sent as urgent by a Duty Manager or above still reaches you. It starts on.
At the top of the section you can see your venue's quiet hours, if it has any. Email and push wait until they end. A Venue Manager sets them in Settings.
Push also needs turning on for each device. See Get push notifications.
For what each kind of notification covers, see Inbox and notifications.
Switch between light and dark
Under Appearance, choose Light, Dark or System. System follows your phone or computer.
Get push notifications
Under Devices, turn on the switch beside This device, and allow notifications when your browser asks. Push reaches that browser only, so turn it on in each one you use.
On an iPhone or iPad, add HospoTek to your Home Screen first, then open it from there and turn the switch on. See Phones, tablets and offline.
Your devices lists every phone and browser that gets your push notifications, with when each was last active. Press Remove to stop one. A device marked Stopped no longer gets notifications.
Set your kiosk PIN
Under Security › Kiosk PIN, enter a four-digit PIN, enter it again under Repeat it, and press Set PIN. You enter it on your venue's kiosk tablet to open a checklist as yourself. See Kiosk mode.
Once it's set, the section shows when. To change it, enter a New PIN, repeat it and press Change PIN. The PIN is for the venue you're signed in to.
Change your password
Under Security › Change password, enter a New password and Confirm password, then press Update password. Use at least 8 characters with uppercase, lowercase and a number.
You may be asked for your Current password first. If you've forgotten it, press Forgot password?.
You're signed out once your password changes. Sign in again with the new one.
Get help or report a problem
The menu you use to reach Account also has Help. It opens this guide in a new tab, at the page for the screen you're on.
If something in HospoTek isn't working, open the same menu and choose Report a problem. Describe What went wrong?, add a Screenshot if you have one, and press Send report. The report includes the page you were on, so you don't need to explain where you were.
Delete your account
Under Delete my account, press Delete my account. Type DELETE to confirm, then press Delete my account again.
- You're signed out everywhere and can't sign in again.
- Your account is closed at every venue you belong to.
- Your venue keeps the records you made, shown under "Deleted account".
If you own a venue, hand it over first. HospoTek won't delete the account of a venue's owner.