Ask HospoTek

Ask answers questions about your venue from its own records: who's on, what's overdue, what was missed yesterday. It can also suggest a change, such as reminding someone, which only happens if you say yes.

Venue Managers, Assistant Venue Managers, Duty Managers and Supervisors can use Ask. Staff don't see it.

Ask a questionCopy Anchor Link

Press Stop to cut an answer short. You can ask follow-up questions in the same conversation. Closing Ask ends the conversation, and the next time you open it starts fresh.

What you can ask aboutCopy Anchor Link

Ask reads the same things you can see on your own screens, at the venue you're signed in to:

• Today and the roster. Who's on shift now, and who's rostered on a day, with their times and area.
• Checklists. Submitted checklists, what failed and why, what's still to be reviewed, and the items that fail most.
• Tasks. Open and late tasks, who they're on, and what's been done to them.
• The team. Who works at the venue, with their role and area.
• Functions. Bookings between two dates, with guest numbers and status.
• Training. Who's overdue on which course, and what's waiting to be marked or signed off.
• Notices, the shift log and procedures. Notices and who they're for, a day's shift log, and procedures by title.

Ask says "today", "tonight" and "yesterday" by your venue's own clock.

What Ask can't doCopy Anchor Link

• It can't read incident reports, chat, contact details, certificates or anyone's notes. Ask it and it tells you so.
• It only sees the venue you're in. To ask about another venue, switch to it first.
• It never changes anything on its own.

If an answer looks wrong, check the records under Read ·.

Act on a suggestionCopy Anchor Link

When you ask for a change, or a change plainly follows from your question, Ask shows it as a suggestion with Do it and Not now. It can suggest:

• reminding someone to finish a late checklist or task
• assigning today's checklist, or a task, to someone on shift
• handing a row of Needs attention to a supervisor on shift
• creating a one-off task

Nothing changes until you press Do it. It then runs as you, with the same checks as doing it yourself, and the line says Done. If it can't be done, the line says Not done and why. Press Not now and the line says Declined, and Ask won't suggest it again in that conversation.

Suggestions on the DashboardCopy Anchor Link

On the Dashboard, some rows in Needs attention carry a suggestion, such as "Remind Callum · 40 min overdue" or "Assign to" someone on shift. Suggestions come from who's on shift and what's overdue.

• Do it, at the end of the row, carries it out.
• Change suggestion…, in the row's ⋯ menu, opens the same action with the suggested person already picked, so you can choose someone else.
• Dismiss suggestion, in the same menu, takes the suggestion away and leaves the row.

See Dashboard and My shift.

The morning briefing and the end-of-day reportCopy Anchor Link

The assistant also writes two things each day:

• A morning briefing. A card at the top of the Dashboard's Overview tab, written from today's roster, checklists, functions and incidents. Supervisors and above see the whole briefing, including Keep an eye on. Staff see the parts for their area and role on My shift. Once you scroll past it, it folds to its headline. Press Show to open it again.
• An end-of-day report. Written when the venue's next day begins, about the day just gone. Venue Managers and Assistant Venue Managers open it from Yesterday's report under the briefing on the Dashboard, and also get it in their inbox.

Turn the assistant offCopy Anchor Link

Venue Managers only.

Go to Settings › Venue details and turn off the Assistant switch. This stops the briefing, the report, the Dashboard suggestions and Ask, and nothing is sent to the assistant. Anyone who opens Ask then sees "The assistant is off for this venue."

If Ask won't answerCopy Anchor Link